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Customer Service Officer

HR Vietnam’s ESS Client · Bình Định
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Type
Full-time
Work mode
On-site
Level
Staff
Industry
Customer Service
Salary
Thương lượng
Location
Bình Định, Bình Định, Bình Định

Overview

  • Act as the main contact point to update customers on order progress, production status, and shipment schedules.
  • Prepare quotations, submit pricing proposals, and follow up with customers regarding approvals.
  • Receive customer orders and coordinate with relevant internal teams for order processing.
  • Establish and communicate customer SOPs related to reporting, ordering, shipping, and documentation to ensure smooth execution.
  • Complete and maintain customer specification files and related documentation accurately.
  • Prepare and send shipping documents after cargo dispatch.
  • Ensure all customer requests and inquiries are handled promptly and professionally.
  • Maintain and update customer order databases and tracking systems.
  • Arrange shipment of samples, swatches, and development materials to customers.
  • Monitor payment terms, credit status, and coordinate with related departments when necessary.
  • Organize customer audits, inspections, and factory visits.
  • Liaise with customers regarding shipping instructions and delivery requirements.
  • Work closely with Procurement teams on order allocation, lead times, and purchasing updates.
  • Coordinate with Sales and Sample teams for product development and sample arrangements.
  • Collaborate with QC teams to ensure samples and cargo are inspection-ready.
  • Coordinate with Logistics teams for shipping documents and system updates after shipment.
  • Track pre-production samples, specifications, and color swatches to ensure compliance with customer requirements and quality standards.
  • Arrange product testing with Technical and Procurement teams when requested by customers.
  • Cooperate with internal departments including Production, QC, Finance, and Logistics to ensure smooth order follow-up.
  • Maintain and verify order information consistency across all departments and systems.
  • Communicate with shipping agents and third-party inspection companies for booking arrangements and inspection schedules.
  • Update production and shipment schedules to ensure suitable vessel bookings and timely delivery.
  • Prepare import/export documentation and maintain accurate records in internal systems.
  • Ensure product pricing, costing, and invoicing information are updated correctly.
  • Support sourcing activities by identifying potential suppliers and product opportunities.
  • Follow up vendor/factory evaluations and maintain supplier information.

Requirements

  • Bachelor’s degree in International Trade, Import-Export, Business Administration, or related fields.
  • Good understanding of production costing and outdoor furniture products (wood, textile, cushion).
  • Knowledge of international trade procedures and import/export operations.
  • Experience
  • Minimum 5 years of experience in Customer Service, Order Management, or related positions.
  • Experience working with international customers.
  • Background in outdoor furniture import/export is preferred.
  • Experience in sales support and international logistics operations.
  • Skills & Competencies
  • Strong English communication skills, both written and spoken.
  • Proficient in Microsoft Office applications, especially Excel.
  • Strong negotiation, communication, and time management skills.
  • Detail-oriented with strong organizational abilities.
  • Able to work independently and under high pressure.
  • Team player with proactive and customer-oriented mindset.
  • Willing to travel when required.
  • Kinh nghiệm: 4 Năm

Summary of facts from the official posting. View original ↗

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