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Customer Service Manager (Manufacturing, English and Chinese) working in Bac Ninh

Headhunter HRchannels Group · Bắc Ninh
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Type
Full-time
Work mode
On-site
Level
Manager
Industry
Customer Service
Salary
Từ 50tr
Location
Bắc Ninh, Bắc Ninh, Bắc Ninh

Overview

  • Customer Relationship & NPI: Lead early involvement in the NPI stage to ensure customer requirements are integrated into operational workflows.
  • Demand & Fulfillment: Monitor customer demand trends to ensure accurate forecasting and timely order fulfillment.
  • Inventory & Planning: Oversee outsource material planning, scheduling, and overall inventory management to optimize stock levels.
  • Financial Oversight: Manage supplier billing processes and ensure timely customer Accounts Receivable (AR) collection.
  • Operational Excellence: Ensure daily activities run smoothly by monitoring performance with a hands-on approach.
  • Risk & Issue Resolution: Proactively identify irregularities, resolve customer complaints, and implement robust preventive action plans.
  • Market Intelligence: Collect and analyze market data to provide actionable insights for business growth.
  • Collaboration: Act as a key liaison for cross-functional coordination, facilitating discussions to align team goals with organizational objectives.
  • Communication: Clearly articulate goals to team members and provide regular, high-level progress reports to senior leadership.
  • Male/Female, 33-40 years old
  • Bachelor’s degree in Business Management, International Trade, Supply Chain Management, or a related field.
  • 3+ years in an operational or customer service-focused position., 5+ years in a management/leadership role.
  • Hands-on Leadership: A strong 'on-the-ground' mentality with a focus on daily operational monitoring.
  • Problem Solving: Proven ability to identify, analyze, and resolve operational irregularities and prevent their recurrence.
  • Communication: Excellent verbal and written communication skills with the ability to influence stakeholders at all levels.
  • Language: Good at Chinese. English proficiency equivalent to TOEIC 780 or higher

Benefits

Stock options / ESOP

Summary of facts from the official posting. View original ↗

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