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[AEON VĂN GIANG] - TRƯỞNG NHÓM DỊCH VỤ KHÁCH HÀNG & BÁN HÀNG ĐA KÊNH

AEON Việt Nam · Hưng Yên
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Type
Full-time
Work mode
On-site
Level
Team Leader
Industry
Sales / Business Development
Salary
Thương lượng
Location
Lô L1-01-05, tầng L1 và Lô L2-42-43, tầng L2, TTTM Vincom Mega Mall Ocean City, Khu đô thị sinh thái Dream City, Xã Nghĩa Trụ, Huyện Văn Giang, Tỉnh Hưng Yên, Hưng Yên

Overview

  • Customer Service activities:
  • Issue CS management standard of AVN be applied properly by CS staff
  • Monitor money, promotional goods, promotion gift to make sure they are used properly and for right purposes.
  • Brief all subordinates about promotion schemes to ensure clear understanding and proper execution.
  • Oversee the resolution of any arising issues regarding locker, VAT invoices and customer point scheme.
  • Daily monitor and ensure all working tools and equipment of the section are adequate and in good conditions.
  • Resolve customers’ complaints and follow up until the case is close
  • Monitor all kinds of CS section’s reports.
  • Identified & timely report to managers about cashier complain case
  • Make sure money, all kind of voucher, promotional goods, promotion gift are used properly and for right purposes.
  • Directly resolve/ support subordinates to resolve any arising issues regarding locker, VAT invoices and customer point scheme.
  • Online sales & management:
  • To manage group to handle online orders in daily basis to complete all orders in time with effective quality of work
  • To ensure all customers’ inquiries from various touch points (hotline, email, fanpage comment & message) are handled on time with appropriate manner.
  • Oversee the resolution of any arising issues orders, system, app
  • Manage operation flow well for all team , include Picker, Delivery staff, ...
  • Follow key performance indicators (Sales revenue, number of Orders, % cancellation before & after handover to delivery).
  • Follow up and take actions to achieve target sale
  • Manpower management
  • Plan and prepare duty roster, shift plan and assign subordinates on duty.
  • Ensure sufficient Customer Service manpower during business in ad-hoc situations.
  • Ensure General Staff’s attendance and attire.
  • Be responsible for General Staff’s performance.
  • Identify and reduce unnecessary tasks to increase staff productivity.
  • Regularly train and motivate subordinates in daily works.
  • Identify potential staff for succession planning purposes.
  • Build and promote teamwork spirit.
  • Rules and Regulations
  • Follow all working procedures, the company’s policies, rules and regulations.
  • Check, monitor, remind and guide General Staff to follow the rules and regulations.
  • Support other departments as necessary.
  • Other tasks or responsibilities as assigned by Division Leader, Line Manager and Store Manager.
  • Customer Service activities
  • Online Sales & management

Requirements

  • College degree.
  • Minimum 1 year related experience is required
  • Good communication, problem solving and leadership skill.
  • Have a polite and friendly attitude.
  • Have customer service mindset.
  • Teamwork skill: Actively promote team work.
  • Fluent English speaking & writing is a plus.
  • Be able to work at shift & on Public holidays.
  • Have ability to relocate to other Stores as per Company’s assignment is a plus.

Benefits

  • Monthly bonus based on revenue
  • 13th month bonus & MBO
  • Health care insurance
BonusTraining

Summary of facts from the official posting. View original ↗

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