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[AEON LONG BIÊN] Trưởng nhóm Dịch vụ khách hàng (G2)

AEON Việt Nam · Hà Nội
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Type
Full-time
Work mode
On-site
Level
Team Leader
Industry
Other
Salary
Thương lượng
Location
Số 27, đường Cổ Linh, Phường Long Biên, , Thành phố Hà Nội, Hà Nội

Overview

  • AEON Card activities
  • Make sure money, all kind of voucher, promotional goods, promotion gift are used properly and for right purposes.
  • Brief all subordinates about promotion schemes to ensure clear understanding and proper execution.
  • Directly resolve/ support subordinates to resolve any arising issues regarding locker, VAT invoices and customer point scheme.
  • Daily check and ensure all working tools and equipment of the section are adequate and in good conditions.
  • Instruct subordinate how to use working tools and equipment.
  • Directly resolve /Support subordinates to resolve customers’ complaints.
  • Make all kinds of AEON card section’s reports upon request by Division Leader/Customer Service Manager.
  • Manpower management
  • Plan and prepare duty roster, shift plan and assign subordinates on duty.
  • Ensure sufficient Customer Service manpower during business in ad-hoc situations.
  • Ensure General Staff’s attendance and attire.
  • Be responsible for General Staff’s performance.
  • Identify and reduce unnecessary tasks to increase staff productivity.
  • Regularly train and motivate subordinates in daily works.
  • Identify potential staff for succession planning purposes.
  • Build and promote teamwork spirit.
  • Rules and Regulations
  • Follow all working procedures, the company’s policies, rules and regulations.
  • Check, monitor, remind and guide General Staff to follow the rules and regulations.
  • Support other departments as necessary.
  • Other tasks or responsibilities as assigned by Division Leader – AEON Card, Line Manager and Store Manager.

Requirements

  • University/College degree.
  • Minimum 1 year related experience is required
  • Good communication, problem solving and leadership skill.
  • Have a polite and friendly attitude.
  • Have customer service mindset.
  • Teamwork skill: Actively promote team work.
  • Fluent English speaking & writing is a plus.
  • Be able to work at shift & on Public holidays.
  • Have ability to relocate to other Stores as per Company’s assignment is a plus.

Benefits

BonusCompany tripsMeal allowance

Summary of facts from the official posting. View original ↗

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