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← GON TECH

Senior Business Analyst ERP/CRM/SQL

GON TECH · Hồ Chí Minh
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Type
Full-time
Work mode
On-site
Level
Staff
Industry
Other
Salary
Từ 25tr
Location
Quận Bình Thạnh, Hồ Chí Minh, Hồ Chí Minh

Overview

  • Requirements Ownership: Independently gather, analyze, and document business requirements from stakeholders (Sales/Finance/Warehouse/CS); facilitate workshops and drive decision-making sessions.
  • Process Analysis & Modeling: Lead As-Is/To-Be analysis for assigned modules; produce detailed workflows (BPMN, swimlane), gap analysis, and improvement recommendations.
  • Documentation: Own BA artifacts including BRD, FRD, user stories with acceptance criteria, functional mockups, and solution design documents.
  • ERP Implementation: Configure and validate accounting flows (GL/AP/AR) end-to-end; coordinate with Accounting and Finance teams on chart of accounts, period-close, and reconciliation logic.
  • CRM Ownership: Design and document full CRM flows (lead → opportunity → quote → order → invoice); align with Sales and Marketing on pipeline KPIs.
  • UAT Leadership: Define UAT strategy, write test cases, lead UAT cycles with business users, triage defects, and sign off on release readiness.
  • Integration: Work with technical teams on integration design (e-invoice, bank, payment gateway, third-party APIs); review integration specs and validate data flows.
  • Data & Migration: Lead data mapping, cleansing strategy, validation rules, and reconciliation for migration projects; write SQL queries for data checks.
  • Training & Enablement: Build user guides, SOPs, and training materials; deliver training sessions to end-users and super-users.
  • Mentoring (Preferred): Support and guide Junior BAs on documentation standards and analysis techniques.
  • Your Skills and Experience

Requirements

  • Bachelor's degree in Business, Finance, Accounting, IT, or related fields.
  • 3,5+ years of hands-on experience in Business Analysis with at least one full-cycle ERP implementation project delivered.
  • Solid understanding and practical experience with O2C, P2P, R2R end-to-end processes.
  • Strong accounting fundamentals (GL/AP/AR), with the ability to map business transactions to accounting entries independently.
  • CRM experience — hands-on with at least one platform (Salesforce, HubSpot, Zoho, Odoo CRM, MS Dynamics, or equivalent).
  • SQL hands-on: Able to write SELECT/JOIN queries independently for data validation, reconciliation, and reporting checks.
  • Proficient with Agile/Scrum delivery — comfortable with sprint planning, backlog refinement, and writing user stories with clear acceptance criteria.
  • Good English reading, writing, and meeting communication.
  • Strong analytical thinking, stakeholder management, and attention to detail.
  • Proficient with Jira, Confluence, Figma, Draw.io / Lucidchart.
  • Understanding of VAS concepts (Financial Statement / TT99…)
  • Nice-to-Have
  • Exposure to multiple ERP platforms (SAP, Oracle, Odoo, MS Dynamics, Bravo, MISA, FAST).
  • Understanding of IFRS concepts is a plus.
  • Experience with e-invoice integration (Viettel, MobiFone, VNPT, M-Invoice) and bank connectors in Vietnam.
  • Exposure to inventory/warehouse modules or manufacturing flows.
  • Experience working in IT outsourcing or product company environments.
  • Tools & Work Environment
  • Jira, Confluence, Draw.io / Lucidchart, Figma
  • Google Workspace / MS 365
  • Collaboration: Slack / MS Teams
  • Database access: MySQL / PostgreSQL / MS SQL
  • Why You'll Love Working Here

Benefits

  • The Job
  • Position Objective
  • Act as a key bridge between Business (Finance/Sales/Operations) and Technical teams, owning end-to-end requirements for assigned modules.
  • Drive the implementation and digitization of core processes such as O2C, P2P, R2R, and CRM.
  • Independently translate business needs into clear, technically feasible specifications with minimal supervision.
  • Own end-to-end ERP/CRM modules on real client projects with measurable business impact.
  • Work directly with senior BAs, PMs, Tech Leads, and client stakeholders.
  • Clear path to Senior BA / BA Lead within a fast-growing IT services company.
  • Competitive salary + 13th-month salary + Tết bonus
  • Healthcare Insurance
  • MacBook provided
  • Team building, Happy Hours
  • Training & clear career path
BonusHealthcareCompany tripsTraining

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