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← Glazedfrog Australia Pty. Ltd.

AI Operations & Process Improvement Coordinator

Glazedfrog Australia Pty. Ltd. · Hồ Chí Minh
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Type
Full-time
Work mode
On-site
Level
Staff
Industry
Other
Salary
Thương lượng
Location
Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh

Overview

  • Role Purpose
  • Workflow Review and Process Improvement
  • ● Work with different departments to understand their current workflows.
  • ● Identify tasks that are time-consuming, repetitive, error-prone or suitable for simplification.
  • ● Review delays, duplicated work, missing information and unclear handovers between teams.
  • ● Recommend simpler, faster and more effective ways of working.
  • ● Create or improve SOPs, checklists, templates and work instructions.
  • AI Application and Internal Support
  • ● Review how employees currently use ChatGPT and other AI tools.
  • ● Create prompt templates for common tasks, including email drafting and follow-up; tender and project document review; extracting information from specifications, drawings and technical documents; quotation preparation and supplier comparison; meeting summaries and report preparation; and website, marketing and internal training content.
  • ● Guide employees on how to provide sufficient input, write clear instructions and verify AI-generated results before use.
  • ● Support employees when they are unsure how AI can be applied to a particular task.
  • Internal Knowledge Base
  • ● Build and maintain the company’s internal knowledge base.
  • ● Organise and update information relating to products and services; SOPs and internal procedures; quoting rules; standard emails, reports and tender responses; supplier information; training materials; common technical explanations; and common mistakes and project lessons.
  • ● Ensure information is easy for employees to find, update and reuse.
  • ● Help ensure AI tools use accurate and up-to-date company information.
  • Automation and Tool Testing
  • ● Research and test suitable AI and workflow automation tools.
  • ● Evaluate tools based on actual business needs, cost, benefits, risks and ease of implementation.
  • ● Help connect AI with existing systems such as email, Excel, Google Sheets, shared drives, CRM, calendars and project folders.
  • ● Monitor implementation and assist with resolving issues during testing and rollout.
  • Training and Performance Monitoring
  • ● Prepare practical AI training sessions for different departments.
  • ● Create before-and-after examples showing how AI can improve work.
  • ● Monitor employee adoption and support users with different levels of technical ability.
  • ● Prepare weekly or fortnightly reports covering processes improved, tools being tested, time saved, manual work or rework reduced, and issues requiring management support.

Benefits

Training

Summary of facts from the official posting. View original ↗

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