← GALAXYJOY JSC
Senior Partner Service Specialist
GALAXYJOY JSC · Hồ Chí Minh
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Type
Full-time
Work mode
On-site
Level
Staff
Industry
Other
Salary
Thương lượng
Location
Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh
Overview
- Understand partner models and consult appropriate integration methods.
- Design data mapping for integration and configure system settings.
- Guide partners through integration processes and requirements.
- Conduct testing, validation, and troubleshooting during integration.
- Monitor partner transactions post go-live.
- b. Partner Onboarding• Collect required information, setup accounts and configure rules in the system.
- Conduct training sessions for partners on system usage and processes.
- Support contract review.
- c. Operations Monitoring• Monitor daily transactions of existing partners.
- Proactively detect, investigate, and resolve issues in a timely manner.
- Propose preventive measures or mitigation plans to reduce future impact.
- Process partner data and perform point accrual, adjustment, or reconciliation when required.
- d. Campaign & Product Operations• Set up and execute campaigns based on partner or program requirements.
- Support integration and operations of products, services, and features within the loyalty program.
- e. Partner Support• Provide timely support to partners and resolve operation-related inquires or issues from partners.
- Coordinate with partners to resolve escalations from customers or internal stakeholders.
- f. System Knowledge & Vendor Management• Maintain a strong understanding of the loyalty system and related workflows.
- Participate in loyalty system testing and upgrades.
- Work closely with system vendors to resolve issues, request enhancements
- propose new features, identify solutions for business, partners and customers.
- g. Process Optimization & Compliance
- Identify opportunities and implement process improvements to enhance efficiency and partner/customer experience.
- Ensure compliance with legal, financial, security, and risk control requirements.
Benefits
Training
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