← FUTUREWORLD
IT Engineer (Onsite / On-call / Dispatch)
FUTUREWORLD · Hồ Chí Minh
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Type
Full-time
Work mode
On-site
Level
Staff
Industry
Engineering / Mechanical
Salary
Thương lượng
Location
Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh
Overview
- The IT Engineer will be responsible for delivering IT support services across multiple clients under different engagement models, including Onsite Resident Engineer, On-call/Dispatch Support, and AMC-based services.
- Onsite Support (Resident Engineer)
- Provide daily onsite IT support at assigned customer locations
- Act as the first point of contact (L1/L2) for IT-related issues
- Ensure SLA compliance and customer satisfaction
- Maintain service logs, tickets, and documentation
- Perform user support, troubleshooting, and system maintenance
- Coordinate with internal teams for escalation
- On-call / Dispatch Support
- Respond to service requests and incidents via dispatch or ticketing system
- Travel to customer sites for on-demand support
- Provide remote or onsite troubleshooting within SLA
- Submit service reports and closure documentation
- Track time, activities, and parts used
- Install, configure, and support end-user devices
- Support Windows and macOS environments
- Perform hardware diagnostics and repair
- Conduct preventive maintenance
- Support basic network connectivity
- Assist in IT infrastructure setup and projects
- Service Operations & Compliance
- Follow service processes, SLA, and reporting standards
- Maintain accurate service logs and timesheets
- Ensure compliance with customer policies
- Provide clear communication to clients
- Support AMC contracts and maintenance visits
- Participate in standby / after-hours support if required
- Perform other IT-related tasks assigned
Requirements
- Experience & Skills
- Minimum 2–3 years experience in IT Support / Helpdesk
- Strong knowledge of Windows, macOS, and troubleshooting
- Experience in onsite or dispatch support preferred
- Familiar with ticketing systems is a plus
- Certifications (Preferred)
- Microsoft Role-based Certifications or CCNA
- Intermediate English communication
- Strong customer service and problem-solving skills
- Willing to travel for onsite/dispatch support
Benefits
BonusTraining
Summary of facts from the official posting. View original ↗
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