Type
Full-time
Work mode
On-site
Level
Staff
Industry
Other
Salary
Thương lượng
Location
Quận Bình Thạnh, Hồ Chí Minh, Hồ Chí Minh
Overview
- Ensure that IT services are structured, automated, measurable, and reliable
- Work between the Service Desk (L1) and Infrastructure / Expert teams to ensure incidents, requests, changes, and assets are properly managed in GLPI
- Work with Level 2 Experts to develop strategies, standards, IT skill sets and infrastructure directions
- Deliver professional and timely services in relation with all office IT-infrastructure
- Your Skills and Experience
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience)
- 5–7 years of relevant experience enterprise IT support preferably in GLPI administration
- Strong knowledge of ITIL processes (Incident, Request, Change, Asset, CMDB)
- Proven experience in:• Designing and maintaining workflows, approvals, SLAs, escalation rules, and forms
- Asset Management and CMDB with accurate relationships and lifecycle tracking
- GLPI automation, scripting, and integrations
- Dashboards, reporting, service catalogs, and knowledge base
- Experience collaborating with L2 expert and infrastructure teams on:• Windows environment: Active Directory, Group Policy, Windows Server, Windows endpoints
- Microsoft 365 (Exchange, Teams, SharePoint)
- Authentication, access, and security policies
- Linux environment (Intermediate):• Linux servers and services
- Log analysis and service troubleshooting
- macOS workstation support basic
- Proficiency in PowerShell scripting for automation and task management
- Prefer working Shift-time (Support Group wide in Swiss timezone)
- Flexible shift with compensation to be discussed during the interview process
- Nice to have
- Certifications Azure Administrator Associate or equivalent
- Excellent oral and written communication skills, with strong interpersonal and presentation abilities
- Ability to design efficient processes and work independently in a fast-paced environment
- Flexibility to adjust to changing requirements, schedules, and priorities
- Proven ability to mentor and provide technical guidance to team members
- Why You'll Love Working Here
- Professional European-based company
Benefits
BonusHealthcareTraining
Summary of facts from the official posting. View original ↗
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