Supervisor, Air Export (Freight Forwarder, HCMC)

DSV x Schenker · Hồ Chí Minh

Type

Full-time

Work mode

On-site

Level

Supervisor

Industry

Other

Salary

Thương lượng

Location

Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh

Overview

Manage team achieve operational excellence and profit maximization and target set.
Manage the booking from customers and Carriers
Receiving Bookings, contact with shipper and agent to arrange the shipment
Working within SOP’s and quotation from Sales team and overseas offices.
Inputs data into the system to create file, completing MAWBs and HAWBs, ensure correct & on time handling of files in accordance with relevant process for CW1
Sending pre-alerts to overseas offices
Timely invoicing clients/ agents and closing files
Follow up payment for non-credit clients of local charge and freight prepaid
Shipment track and trace updates
Checking and confirm incoming invoice of airline on time & correctly
Customer Service by following up on customer advices/ request or claim and feedback to customer and overseas stations and make respective shipment arrangements
Inform Manager of any irregularities or problems that require assistance and feedback on subcontractors standards and services.
Supervise the Team ensuring high standard of quality with regards to customer service, document processing and ensuring that the team achieve operational excellence and profit maximization and target set.
Carry out approved proposed improvement and changes on procedures and systems
Handles customers statistics and reports or any special request for updating system, if required.
Take up additional tasks as assigned (e.g. support / share workloads with other teams, if needed/required)

Summary of facts from the official posting. View original ↗

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