Type
Full-time
Work mode
On-site
Level
Staff
Industry
Other
Salary
Thương lượng
Location
Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh
Overview
- Ensure the accurate and timely movement of ocean freight to- and from specific locations within the service standards agreed with the Customer
- Handle all Customer facing communication and shipment related internal communication between/with DB Schenker stakeholders
- Provide Customers with proactive exception management in case of service quality deviations including follow-up and problem resolution
- Act in a manner which increases Customer satisfaction and loyalty, maximizes shipment profitability and decreases operating expenses
- Promote a paperless, digital office environment utilizing all modern communication methods and electronic tools provided by DB Schenker
- Support a positive, attractive working atmosphere and office environment
- Explore new business opportunities with existing SME customers (e.g. new trade lanes or LCL business)
- Creating of- and pricing for solutions covering ocean freight services for current Customers in Schenker's quotation tool(s)
- Administrative activity of delivering quotations to potential and current Customers
- Follow-up with potential and current Customers about quotations made
- Request involvement of Sales Team for additional follow-up actions on quotations made - as applicable
- Maintain information and new business opportunities in Schenker's CRM tool (SalesCloud) for relevant accounts for visibility purposes
- Comply with internal requirements and KPIs defined for the CRM tool (SalesCloud)
- Update and maintain existing customer SOP's / guidelines handed over by the Sales organization when changes occur
- Conduct occasional customer visits and QBR's as required / directed by local Management
- Actively participate in growth efforts planned by the Sales organization for specific market opportunities and focus areas
- Meet churn rate target set for existing customers
- Specific Accountabilities
- Run compliance check against corporate and legal guidelines - as applicable
- Ensure valid quotation is in place
- Continuously obtain adequate shipping volume forecast information from Consignee and maintain this information at all times - as applicable
- Continuously provide Consignee's volume forecast information to Origin Office - as applicable
- Receive pre-shipment status from Origin office and continuously inform Consignee - as applicable
- Receive booking request from Consignee or Origin Office - as applicable
- Qualify booking request details against customer service agreement and current market conditions- as applicable
- Verify booking request with Consignee and provide shipping instructions to Origin Office - as applicable
- Provide preferred routing instructions to Origin office - as applicable
- Request and receive delivery instructions from Consignee and relay to Hinderland
- Request update from/with MDM Team (Master Data Management) as applicable
- Initiate credit check for Consignee and follow up on credit issues with Finance Team
- Facilitate communication between Customer and Import customs department - as applicable
- Receive and/or upload relevant Customer documents to digital archive (ODM) - as applicable
- Continuously provide demurrage & detention details to Consignee
- Explore upsell opportunities with the Consignee
- Generate operational reporting for Customer - as appplicable
- Ensure compliance with Customer specific KPI's - as applicable
- Ensure sustainable retention and growth of existing SME customers in terms of volumes in line with annual targets set
- Follow up on the resolution of formal customers claims and informal complaints
- Steer and organize sales activities for assigned, existing 'SME' accounts (as assigned by local Management)
- Follow up and engage in communication regarding exception handling between TOPS import and TOPS export as applicable
Summary of facts from the official posting. View original ↗
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