← DIAG

Customer Support - Laboratory Service for Clinic & Hospital / Nhân viên Hỗ trợ khách hàng - Dịch vụ xét nghiệm cho Phòng khám Bệnh viện

DIAG ·

Type

Full-time

Work mode

On-site

Level

Staff

Industry

Other

Salary

14tr - 15tr

Location

Hồ Chí Minh, Quận 10

Overview

Communication:
Interact with External Customers (Clinic and Hospital) and Internal Department (Sales, Sales Ops) via phone - Hotline, email to address inquiries, provide information and resolve Laboratory issues in a timely and professional manner
Customer Support:
Assist Customers with Product Information: Provide the Information/caution of Test, Test Value and appropriate guidance relating to procedures
Handle Laboratory complaints: Work with various stakeholders (Lab, BO, CS, Sales) to investigate, identify the root causes, find appropriate solution and prevention
Perform additional assigned tasks as needed
Documentation/Reporting:
Maintain accurate records of customer interactions, inquiries and resolutions and follow up to ensure customer satisfaction
Continuously evaluate and identify opportunities to contribute for the process improvements that positively impact our customers
Point out Customer Demand, Service Gap level between Diag & Market
Technical Proficiency (can understand laboratory procedures, equipment, and protocols) - Background as Lab Technician is an advantage
Attention to detail
Communication skills
Problem-Solving
Good Time Management
Customer Service Orientation
Teamwork and Collaboration
Language: Fluency in English (Speaking, listening, writing, and reading)
Ability to work under pressure
Available to work shifts, which may include work during evenings, weekends, and public holidays

Healthcare

Summary of facts from the official posting. View original ↗

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