Customer Service Representative - Order Management Solutions Department (Ocean Freight)

DHL Global Forwarding (Vietnam) Corporation · Hồ Chí Minh

Type

Full-time

Work mode

On-site

Level

Staff

Industry

Customer Service

Salary

Thương lượng

Location

Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh

Overview

Ensure KPI and customer’s SOP follow up 100%.
Meet customer's agreed performance metrics in the least cost manner.
Handle shipments by strictly following up with customer requirements indicated in SOP.
Ensure issues are tackled immediately and escalate to Team Leader/Manager when there are potential claims or cost impacts.
Continuously identify service gaps, make recommendations and implement solutions to enhance greater customer’ satisfaction.
Distribute all instructions/ suggestions to vendor/customer for best shipment arrangement.
Decide to instruct carriers for Booking/space release when necessary.
Communicate with customers, DHL network and local customers to ensure all cargo is properly arranged in line with SOP and/or other special customer’s requirements, carriers, local authorities.
Ensure that all cargo has been released/delivered on time without extra charges incurring.
Ensure proper follow-up with all outstanding matters.
Ensure all assignments are met within the specified deadline.
Ensure good teamwork to cooperate with others to contribute to Team leader in developing workload.
Other assignments as per Team Leader's request.

Summary of facts from the official posting. View original ↗

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