Global Customer Support (Logistics System)

CyberLogitec Vietnam Co., Ltd. · Hồ Chí Minh

Type

Full-time

Work mode

On-site

Level

Staff

Industry

Logistics / Warehouse

Salary

Thương lượng

Location

Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh

Overview

Receive and manage requests from global customers (US, Korea, Japan, Singapore, India, China, Turkey, etc.) via email, website, and phone calls.
Troubleshoot and resolve customers’ problems encountered when using the company's system in a timely manner.
Communicate effectively with customers across multiple regions.
Record all interactions and resolutions accurately to maintain up-to-date support documentation.
Working time:
Work 5 days/week (including weekends, holidays, and Tet).
Weekly shift rotation with 3 shifts following the company’s arrangement:

Summary of facts from the official posting. View original ↗

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