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Junior Customer Support Officer, Call Team (Night Shift) - Up to 20 Months of Annual Salary

Crossian · Hồ Chí Minh
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Type
Full-time
Work mode
On-site
Level
Staff
Industry
Other
Salary
Thương lượng
Location
Thành phố Hồ Chí Minh, Hồ Chí Minh

Overview

  • Answer and address a high volume of incoming call inquiries related to product issues, sales policies, and order status in a professional and courteous manner
  • Provide exceptional levels of customer satisfaction by demonstrating patience and empathy towards customers from diverse cultures and backgrounds in the US
  • Identify and escalate issues to higher-level management when necessary
  • Meet or exceed key performance indicators for call resolution rate, customer satisfaction
  • Recognize low customer satisfaction call and provide constructive feedback and recommendations to agents for improvement. Alert the management team of trends in customer calls or any suspicious event
  • Assist supervisors/manager in projects such as call report, developing call scripts or knowledge base content. Provide input on how to improve customer experience
  • Bachelor's Degree or Equivalent
  • Proficient in English listening, verbal, and written communication skills. IELTS above 6.5 or equivalent
  • Junior Level: 1-3 years of experience in a call center customer service, with a minimum of 6 months of night shift experience
  • Have sought knowledge of customer service practices and principles
  • Customer relationship management experience is strongly desired
  • Experience with support applications like Freshdesk, Zendesk, and Teamsupport is nice to have
  • Ability to handle stressful situations and establish rapport with the client
  • Ability to present yourself and the company in a professional manner
  • Work Hours: 44 hours/week - night shift (specific time to be discussed in the interview)
  • Responsible and mature individuals only

Summary of facts from the official posting. View original ↗

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