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← Công ty TNHH TP-Link Technologies Việt Nam

Technical Supervisor / Giám Sát Kỹ Thuật

Công ty TNHH TP-Link Technologies Việt Nam · Hồ Chí Minh
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Type
Full-time
Work mode
On-site
Level
Supervisor
Industry
Engineering / Mechanical
Salary
25tr - 30tr
Location
Phường Hòa Hưng, Hồ Chí Minh, Hồ Chí Minh

Overview

  • Lead and oversee the technical support and network engineering teams, ensuring high performance, efficient operations, and continuous professional development of team members.
  • Define and implement the overall technical support strategy to ensure high service quality, operational efficiency, and strong customer satisfaction across all technical service activities.
  • Provide high-level technical expertise and guidance for complex networking solutions, particularly for ISP-related technologies such as OLT, ONU, GPON, routers, switches, and wireless access points.
  • Build and maintain strong technical relationships with key ISP customers, acting as a senior technical advisor to support solution design, deployment, and long-term partnership development.
  • Work closely with Sales Directors, Product Managers, and regional/global technical teams to support business growth, develop technical solutions, and drive product improvement initiatives.
  • Manage and oversee escalated technical issues, ensuring timely resolution and coordination with regional or global support teams when required.
  • Develop and standardize technical processes, service workflows, and documentation to improve operational efficiency and maintain high technical service standards.
  • Plan and oversee technical training programs for internal teams, partners, and key customers to ensure strong product knowledge and solution capabilities.
  • Monitor technical support KPIs and customer feedback, analyze trends, and implement continuous improvement initiatives.
  • Stay updated on the latest networking technologies, ISP infrastructure trends, and TP-Link product roadmap to ensure the team maintains strong technical competitiveness.
  • Represent TP-Link in technical workshops, industry events, and strategic customer meetings.
  • Support senior management in technical planning, resource allocation, and team development strategies.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field.
  • Minimum of 6–8 years of experience in technical support, network engineering, or telecommunications, with at least 2–3 years in a leadership or managerial role.
  • Solid experience working with ISP customers, with a strong understanding of ISP infrastructure, network architecture, and operational requirements.
  • Deep knowledge of networking protocols (TCP/IP, VLAN, OSPF, BGP, MPLS, etc.) and technologies including GPON, EPON, xDSL, Fiber Optic, and Wireless N/AC/AX.
  • Strong hands-on experience with networking equipment such as routers, switches, firewalls, and wireless access points.
  • Demonstrated experience managing technical teams and driving performance improvement.
  • Strong strategic thinking, problem-solving, and decision-making abilities.
  • Excellent communication, presentation, and stakeholder management skills.
  • Fluent in either English or Chinese.

Benefits

BonusCompany tripsTraining

Summary of facts from the official posting. View original ↗

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