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← CÔNG TY TNHH TIẾP VẬN QUỐC TẾ APEX (VIỆT NAM)

Consolidation Hub Supervisor (Chinese Speaking)

CÔNG TY TNHH TIẾP VẬN QUỐC TẾ APEX (VIỆT NAM) ·
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Type
Full-time
Work mode
On-site
Level
Supervisor
Industry
Other
Salary
Thương lượng
Location
Bắc Ninh, Thị xã Từ Sơn

Overview

  • Operations Management
  • Supervise daily inbound, outbound, inventory, consolidation, and picking operations to ensure smooth execution.
  • Review customers' daily operational requests and allocate work priorities to the warehouse operations team.
  • Ensure all operational activities are completed within agreed service levels and customer requirements.
  • Coordinate with warehouse, transportation, customs, customer service, and regional teams to ensure seamless operations.
  • Customer Relationship Management:
  • Serve as the primary operational contact for assigned customers.
  • Conduct regular operational reviews with customers and maintain effective communication regarding daily activities and service performance.
  • Manage customer expectations and proactively provide operational updates.
  • Support new business implementation and operational onboarding.
  • Team Leadership:
  • Supervise and coach the Consolidation Hub coordinators and operational support staff.
  • Assign daily workloads and monitor team performance.
  • Develop team capabilities through coaching, training, and performance feedback.
  • Foster teamwork and promote a customer-focused working culture.
  • Performance & KPI Management:
  • Monitor operational KPIs, including:
  • On-time inbound and outbound performance
  • Inventory accuracy
  • Picking accuracy
  • SLA compliance
  • Productivity
  • Customer satisfaction
  • Analyze operational performance and implement corrective actions when KPIs are not achieved.
  • Lead continuous improvement initiatives to improve productivity, quality, and service performance.
  • Incident & Risk Management:
  • Lead investigations into operational incidents, including shipment delays, inventory discrepancies, cargo loss, cargo damage, and SLA failures.
  • Conduct root cause analysis and implement corrective and preventive actions (CAPA).
  • Escalate critical operational, system, customs, or security issues to management and customers when required.
  • Ensure timely closure of all incidents and preventive actions.
  • Compliance & Quality:
  • Ensure strict compliance with customer SOPs, bonded warehouse regulations, customs requirements, and security standards.
  • Support internal, customer, and regulatory audits.
  • Maintain operational documentation and ensure process compliance.
  • Review monthly operational records and verify billing information.
  • Validate debit notes and coordinate invoicing with Finance.
  • Monitor operational costs and identify opportunities for cost optimization.
  • Support budget planning and resource utilization.
  • Reporting & Continuous Improvement:
  • Prepare daily, weekly, and monthly operational reports for customers and management.

Requirements

  • Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related discipline.
  • Minimum 3–5 years of experience in warehouse operations, bonded warehouse, freight forwarding, logistics, or supply chain management.
  • At least 1–2 years of supervisory or team-leading experience is preferred.
  • Good understanding of bonded warehouse operations, customs regulations, inventory control, and customer service management.
  • Experience managing customer KPIs and operational performance.
  • Skills & Competencies:
  • Intermediate or above proficiency in Mandarin Chinese (spoken and written). Basic English.
  • Proficient in Warehouse Management Systems (WMS), Microsoft Excel, Word, PowerPoint, and Power BI.
  • Strong leadership and people management skills.
  • Excellent planning, coordination, and organizational abilities.
  • Strong analytical thinking and problem-solving skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Excellent communication, negotiation, and stakeholder management skills.
  • Customer-focused mindset with a strong sense of accountability and ownership.
  • Ability to lead operational improvements and drive execution across cross-functional teams.

Benefits

BonusTraining

Summary of facts from the official posting. View original ↗

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