E-Commerce Store Admin Cum Customer Service

Công Ty TNHH Sunrise Sportsgear Việt Nam · Bình Dương

Type

Full-time

Work mode

On-site

Level

Staff

Industry

Customer Service

Salary

12tr - 16tr

Location

Bình Dương, Thành phố Dĩ An, Bình Dương

Overview

Process orders and schedule deliveries for various e-commerce channels (e.g., Lazada, Shopee, etc.) in a timely and accurate manner.
Follow up on product returns received from e-commerce channels.
Handle customer inquiries via online chat, email, and product Q&A platforms, including providing service recovery when necessary.
Resolve order-related issues (e.g., missing or damaged parcels) within the required lead times.
Work closely with warehouse teams to ensure timely order fulfillment and prepare all necessary documents for processing and delivery.
Manage and assist with updating/uploading product content, images, inventory, promotions, and pricing on e-commerce channels, ensuring that all information is up to date and inventory is well-stocked.
Manage and edit product descriptions and images for online platforms.
Assist with updates to the company’s e-commerce website.
Identify trends and insights, and optimize performance based on these insights.
Perform any other ad hoc duties as assigned by management.
Inventory report.
Cancel/ return order.
Sales report.
Transaction report.
Minimum 2 to 4 years’ experience in the related field.
Strong hands-on experience with the E-commerce Marketplace Channel.
Attention to detail and good follow-up capabilities.
Proficiency in MS Office (MS Excel in particular).
Excellent written and verbal communication skills English & Vietnamese.

Stock options / ESOP

Summary of facts from the official posting. View original ↗

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