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← Công Ty TNHH Sản Xuất First Solar Việt Nam

IT Service Desk - Specialist (Shift Work)

Công Ty TNHH Sản Xuất First Solar Việt Nam · Hồ Chí Minh
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Type
Full-time
Work mode
On-site
Level
Staff
Industry
IT - Software
Salary
Thương lượng
Location
Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh

Overview

  • Provide accurate and creative solutions to customer problems of moderate nature to ensure customer productivity
  • Assist in the resolution of customer and support issues among company sites to ensure timely distribution of knowledge and positive impact on customer satisfaction
  • Provide LAN Administration duties such as account administration, and rights assignment
  • Acquire and maintain current knowledge of relevant product offerings, services and support policies to provide solutions to customer problems
  • Work in 12 hours rotating shift to provide support for 24X7 operation
  • Job description subject to change at any time
  • Key Competencies:
  • Defines, documents and carries out small projects or sub-projects (typically less than six months, for e.g. Thesis project or part time job,…), alone or with a small team.
  • Installs or removes hardware and/or software, using supplied installation instructions and tools including, where appropriate, handover to the client. Conducts tests, corrects malfunctions, and documents results in accordance with agreed procedures. Reports details of all hardware/software items that have been installed and removed so that configuration management records can be updated. Provides…
  • Controls IT assets in one or more significant areas, ensuring that administration of the acquisition, storage, distribution, movement and disposal of assets is carried out.
  • Assesses, analyses, develops, documents and implements changes based on requests for change.
  • Ensures that incidents and requests are handled according to agreed procedures. Ensures that documentation of the supported components is available and in an appropriate form for those providing support. Creates and maintains support documentation.

Summary of facts from the official posting. View original ↗

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