Skip to content
Tuyển Dụng
← CÔNG TY TNHH QUẢN LÝ CÔNG NGHIỆP BOUSTEAD & KTG

Senior Leasing Administrator

CÔNG TY TNHH QUẢN LÝ CÔNG NGHIỆP BOUSTEAD & KTG ·
Apply on official site ↗
Type
Full-time
Work mode
On-site
Level
Staff
Industry
Other
Salary
Thương lượng
Location
Hà Nội, Quận Long Biên

Overview

  • Support the sales department to perform factory leasing activities and take care of customers.
  • Draft and manage documents related to business activities: making quotations, drafting contracts, other documents.
  • Support to build, update data and reports of the department.
  • Receive customer inquiries, requests, and complaints via phone, online chat, email, or in-person; provide accurate and timely responses.
  • Coordinate with relevant departments and follow up to ensure all customer inquiries, requests, and complaints are resolved within the company’s specified timeframes or as committed to customers.
  • Conduct customer satisfaction surveys through online platforms, email, or face-to-face interactions as appropriate, and perform periodic written surveys to gather feedback on products and services provided by BKIM under the KTG Industrial brand.
  • Build and maintain strong relationships with key stakeholders including customers, authorities, suppliers, industry representatives, and internal departments to ensure a smooth customer service process.
  • Support the development of customer service policies and procedures to enhance service quality and operational efficiency.
  • Ensure strict compliance with customer service protocols and company regulations.
  • Continuously update knowledge of BKIM-managed KTG Industrial products and services and stay informed about any changes.
  • Participate in seminars, conferences, exhibitions, and relevant training programs as assigned.
  • Perform other duties as assigned by the supervisor.
  • Maintain accurate records of customer interactions using CRM systems and update information in Yardi

Requirements

  • Academic level: College and above
  • Major: Real Estate, Business, Hotel Management or its equivalent.
  • English: English/ Chinese/ Japanese / Korean
  • Computer: Proficient in the use of office software and CRM
  • Other requirements (if any): Experience working in a corporate customer service position is preferred
  • Required Experience/Knowledge
  • Expertise: Have experience in CS of Business Park, industrial and office spaces will be preferred.
  • Experience: 3-5 years of experience (business, assistant, secretary, customer service...)
  • Skill:
  • Presentation skill
  • Documentation and document management skills
  • Ability
  • Capture work quickly, manage, organize and implement scientific and optimal work.
  • Self-motivated, organized, and attentive to detail, with the ability to multitask and consistently meet deadlines
  • Sensitivity, initiative and high sense of responsibility at work.
  • Inspiring and positive thinking.
  • Withstand high work pressure.
  • Personality/Attitude
  • Professional, flexible.
  • Honest, fair, objective and progressive.
  • Other
  • Good appearance, agile, making a good impression.
  • Good health.
  • Having relationship with the government bodies is an advantage
  • Learning through IT or accounting is an advantage
  • Kinh nghiệm: 1 Năm

Benefits

Training

Summary of facts from the official posting. View original ↗

Interested in this role?

You'll be taken to the employer's official application page.

Apply on official site ↗
Is this your business? Claim this page, request edits or removal
→