LOGISTICS Customer Service S & Documentation Executive

Công Ty TNHH Quản Lý Chuỗi Cung Ứng New Glory Milkyway Huayun · Hà Nội

Type

Full-time

Work mode

On-site

Level

Staff

Industry

Customer Service

Salary

Thương lượng

Location

Hà Nội, Hà Nội, Hà Nội

Overview

Receive and review booking requests/ pre-alert documentation from customers, overseas offices and global agents.
Handle booking and loading plan.
Creat/verify shipping documents (HBL, MBL, AMS, Invoice, Packing List, C/O, etc.) to ensure accuracy and compliance.
Issue Arrival Notices (AN) to customers within KPI timeline.
Provide proactive shipment status updates and maintain high service standards.
Coordinate with customs brokers, transport providers, warehouses, and internal departments to ensure smooth loading plan/ cargo release.
Escalate operational issues to supervisor when necessary.
Maintain professional communication with customers and overseas partners in English/Chinese.
Prepare and release Delivery Orders (D/O) in accordance with company procedures.
Ensure accuracy of Bills of Lading prior to release.
Submit manifest and regulatory compliance
Update shipment data in the internal operating system.
Issue debit/credit notes and cost confirmation.
Maintain proper filing and documentation control aligned with audit requirements.
Other tasks assigned by the supervisor.

TrainingStock options / ESOP

Summary of facts from the official posting. View original ↗

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