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← CÔNG TY TNHH PAIZES TRADING VIỆT NAM

Claims Officer (furniture industry)

CÔNG TY TNHH PAIZES TRADING VIỆT NAM ·
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Type
Full-time
Work mode
On-site
Level
Staff
Industry
Other
Salary
Thương lượng
Location
Hồ Chí Minh, Thành Phố Thủ Đức

Overview

  • Receive & Log
  • Receive all inbound claims (customer / RH) via email or portal
  • Log immediately in the Claims Register in NetSuite
  • Verify
  • Confirm item / SKU against original Sales Order
  • Check quantity does not exceed the invoiced amount
  • Match customer PO to the NetSuite Sales Order
  • Confirm invoice number, date, and value in NetSuite
  • Enter into NetSuite
  • Create Credit Memo linked to original invoice
  • Enter exact item codes, quantities, and unit prices
  • Reference issue number and reason in the Memo field
  • Attach all supporting documents to the NetSuite record
  • Raise Factory Credits
  • For every approved claim (indoor, outdoor, non-compliance):
  • Identify the factory / vendor on the original PO
  • Create a Vendor Credit in NetSuite at factory cost
  • Cross-reference issue number in the Memo field
  • Send formal debit notice to factory with photos / test report
  • Record factory response in the Claims Register
  • Reconcile Monthly
  • Match each customer credit memo to its corresponding vendor credit
  • Confirm every approved claim has a factory credit raised
  • Investigate and clear any unmatched or outstanding items
  • Record the reconciliation outcome in the Claims Register
  • CANDIDATE PROFILE
  • Required
  • Previous experience in data entry, claims processing or back-office operations
  • Proficiency in NetSuite or equivalent ERP system (SAP, Oracle, etc.)
  • High attention to detail — ability to cross-reference documents with precision
  • Strong organisational skills and ability to manage multiple open claims simultaneously
  • Comfortable working with structured processes and compliance-driven workflows
  • Good written English for communication with factories and internal teams
  • Preferred
  • Experience in a trading, manufacturing or supply chain environment
  • Familiarity with credit memo processes and vendor debit procedures
  • Experience working in an international team environment
  • Kinh nghiệm: 2 Năm

Summary of facts from the official posting. View original ↗

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