Service Training Staff (in Automotive Industry)

Công Ty TNHH Ô Tô Mitsubishi Việt Nam · Hồ Chí Minh

Type

Full-time

Work mode

On-site

Level

Staff

Industry

Other

Salary

Thương lượng

Location

Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh

Overview

This position is responsible for managing Dealer Operation Standards (DOS) and delivering non-technical training programs for Customer Relationship Officers (CRO) and Service Advisors (SA), ensuring consistent service quality and customer experience across dealer networks.
Conduct DOS Service to dealers and follow up their implementation.
Review DOS Service implementation by dealers and update for improvement.
Be responsible for evaluation and monitor dealer's performance of DOS Service item via survey, customers complaints (CXI)
Conduct M-CROP and G-MSAP training (training program for CRO & SA)
Monitor KPIs via CRM/DMS (Customer Relationship Management/Dealer Management System) implemented by dealers and take action for improvement.
Colaborate and support to other teams for company business.
Support Dealer activities

Training

Summary of facts from the official posting. View original ↗

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