Quality Management Staff (Automotive Aftersales Technical Support)

Công Ty TNHH Ô Tô Mitsubishi Việt Nam · Hồ Chí Minh

Type

Full-time

Work mode

On-site

Level

Staff

Industry

Manufacturing

Salary

Thương lượng

Location

Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh

Overview

This role focuses on ensuring product quality and delivering technical support to customers. Responsibilities include handling customer complaints through the CXI (Customer Experience Improvement) process, investigating product-related issues, and collaborating with cross-functional teams to implement corrective actions. The position plays a key role in maintaining high customer satisfaction and…
Support Dealers/other sections in solving technical issues
Handle customers’ complaints with Dealers
Handle product quality with Dealers & Mitsubishi Motors Corporation
Instruct Dealers to improve service quality knowledge and skills
Hold techline meeting with Dealers
Issue techline news
Follow up techline KPI
Release Technical Service Letter (TSL) to Dealers

Summary of facts from the official posting. View original ↗

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