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← Công Ty TNHH Ô Tô Isuzu Việt Nam

Customer Relations & Satisfaction Staff (Automotive Engineering)

Công Ty TNHH Ô Tô Isuzu Việt Nam · Hồ Chí Minh
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Type
Full-time
Work mode
On-site
Level
Staff
Industry
Engineering / Mechanical
Salary
Thương lượng
Location
Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh

Overview

  • Customer Relationship Management
  • Build, develop, and maintain strong relationships with customers and dealers through customer care activities.
  • Develop suitable customer care approaches for different customer segments (e.g. Key Accounts, Fleet Customers, Supervisors, etc.).
  • Maintain regular communication with customers through various channels, including SMS, Zalo, phone calls, direct mail, and face-to-face visits.
  • Share important information with customers, including: promotional campaigns, new product information, new dealer and branch openings, customer policies and programs, customer events, and other Isuzu activities.
  • Customer Satisfaction & Service Development
  • Coordinate with professional survey companies to conduct customer satisfaction and brand awareness surveys, then analyze the results and provide feedback to relevant departments for continuous service improvement.
  • Develop, review, and improve customer service policies and operational processes for dealers, including: sales and after-sales customer care processes, customer complaint handling procedures, customer survey and feedback collection processes, customer information management and database maintenance, and continuous improvement based on customer feedback.
  • Plan, propose, and organize customer engagement programs and events to enhance customer satisfaction.
  • Conduct customer service training for dealer staff, including: customer service skills, complaint handling techniques, customer survey implementation, and best practices for improving customer satisfaction.
  • Customer Support & Reporting
  • Support the team in organizing Eco-Drive Seminars and Daily Maintenance Training programs.
  • Handle customer complaints and coordinate with relevant departments to ensure timely resolution.
  • Visit customers and regularly update customer information.
  • Prepare reports related to customer relations, customer satisfaction, dealer activities, and CRS operations.

Benefits

Training

Summary of facts from the official posting. View original ↗

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