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← CÔNG TY TNHH KLN FREIGHT (VIỆT NAM)

Key Account Executive (Chinese Speaking)

CÔNG TY TNHH KLN FREIGHT (VIỆT NAM) · Hồ Chí Minh
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Type
Full-time
Work mode
On-site
Level
Staff
Industry
Accounting / Audit / Tax
Salary
Thương lượng
Location
Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh

Overview

  • The Key Account Executive is responsible for managing and developing assigned customer accounts, ensuring excellent customer service, supporting business growth, and coordinating with internal teams to deliver effective logistics and freight forwarding solutions. The role serves as the key contact point between customers and the company to maintain long-term business relationships and customer…
  • Scope and Accountabilities:
  • Customer Account Management
  • Manage and maintain relationships with assigned customers.
  • Act as the primary contact point for customer inquiries, service requests, and issue resolution.
  • Conduct regular customer visits, meetings, and business reviews.
  • Understand customer requirements and recommend suitable logistics and supply chain solutions.
  • Business Development & Revenue Growth
  • Identify business opportunities within existing accounts and try to increase revenue and service penetration.
  • Support new customer acquisition activities as assigned.
  • Prepare quotations, proposals, and service presentations.
  • Achieve account management targets.
  • Customer Service & Operations Coordination
  • Coordinate with Operations, Customer Service, Air Freight, Ocean Freight, Contract Logistics, and other relevant departments to ensure smooth service delivery.
  • Monitor shipment performance and service quality.
  • Handle customer complaints and coordinate corrective actions.
  • Ensure customer requirements are communicated accurately to internal stakeholders.
  • Reporting & Documentation
  • Prepare customer performance reports, business updates, and sales forecasts.
  • Monitor contract renewals, pricing reviews, and account profitability.
  • Monitor the daily handling status of Air, Ocean, and Customs Operations, follow up on shipments, ensure smooth processing, and report any issues to the Sales Account as needed.
  • Perform other duties and responsibilities as assigned by the Manager

Summary of facts from the official posting. View original ↗

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