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← Công Ty TNHH EssilorLuxottica Việt Nam

Customer Service Staff

Công Ty TNHH EssilorLuxottica Việt Nam · Hồ Chí Minh
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Type
Full-time
Work mode
On-site
Level
Staff
Industry
Customer Service
Salary
Thương lượng
Location
Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh

Overview

  • We are looking for a Customer Service Staff to provide excellent support to customers and business partners by handling inquiries, processing orders, and ensuring a seamless customer experience. The role requires strong communication skills, attention to detail, and the ability to collaborate effectively with cross-functional teams in a fast-paced environment.
  • Working Hours: Monday to Saturday, 8:00 AM – 5:00 PM
  • Location: 17th Floor, UOA Tower, No. 6 Tan Trao Street, Tan My Ward, Ho Chi Minh City, Vietnam
  • a. Customer Support
  • Respond to customer and business partner inquiries via hotline, email, and Zalo.
  • Receive and process lens orders accurately in the system.
  • Provide product information and basic consultation regarding lens options, pricing, promotions, and company policies.
  • Support customers in selecting suitable products based on their requirements.
  • Build positive relationships with customers by delivering timely and professional service.
  • b. Order Processing & Coordination
  • Create, update, confirm, or cancel orders accurately and efficiently.
  • Monitor order status and proactively follow up to ensure orders are processed on time.
  • Review order information and ensure all details are entered correctly.
  • Coordinate with internal teams, including Warehouse, Production/Lab, and Logistics, to ensure smooth order fulfillment.
  • Arrange urgent deliveries and support customers with time-sensitive requests.
  • c. After-Sales Support
  • Handle customer requests related to product exchanges, returns, warranty claims, and order issues.
  • Follow up on customer concerns and coordinate with relevant teams to provide timely solutions.
  • Prepare reports and perform other administrative tasks as assigned by the line manager.

Summary of facts from the official posting. View original ↗

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