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← CÔNG TY TNHH DU LỊCH WAYFINDER HOLIDAYS

Ticketing Executive

CÔNG TY TNHH DU LỊCH WAYFINDER HOLIDAYS · Hà Nội
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Type
Full-time
Work mode
On-site
Level
Staff
Industry
Other
Salary
Thương lượng
Location
Hà Nội, Hà Nội, Hà Nội

Overview

  • This is a hands-on ticketing role covering the reservation-to-ticket process: creating PNRs in Amadeus, checking fare rules and Ticketing Time Limits, sourcing suitable fares, issuing tickets and handling changes through departure.
  • You will work directly with airlines and consolidators when required, including handling booking or fare issues and following up on schedule changes, reissues and urgent cases. The role also includes maintaining ticketing status updates and basic forward planning for upcoming ticket issuance.
  • Because airline disruptions do not always happen during office hours, occasional support outside normal working hours may be required for urgent flight-related cases.
  • Create PNRs in Amadeus after confirmed bookings; check fare rules, baggage allowance and Ticketing Time Limits (TTL)
  • Search, compare and select suitable fares based on price, routing, conditions and customer requirements; follow up with airlines or consolidators for better options when needed
  • Track TTLs closely and complete ticket issuance within the required timeframe
  • Issue e-tickets and support seat selection where applicable
  • Monitor schedule changes and cancellations; process reissues, refunds and voids correctly
  • Work directly with airlines and consolidators to resolve booking, fare and ticketing issues, including urgent cases
  • Coordinate with Sales, Customer Experience and Finance from confirmed booking through ticketing and post-issuance changes
  • Maintain ticketing status reports and provide basic forecasts of upcoming issuance volume based on confirmed bookings and departure schedules
  • Keep fare arrangements, airline/consolidator contacts and ticketing procedures documented and up to date.

Summary of facts from the official posting. View original ↗

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