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← Công Ty TNHH Detmold Packaging Vietnam

Customer Service Executive

Công Ty TNHH Detmold Packaging Vietnam · Bình Dương
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Type
Full-time
Work mode
On-site
Level
Staff
Industry
Customer Service
Salary
Thương lượng
Location
Bình Dương, Thành phố Thủ Dầu Một, Bình Dương

Overview

  • Manage end-to-end order processing and ensure timely order entry in company systems.
  • Verify customer requirements and maintain accurate order documentation and records.
  • Coordinate with Planning, Production, Purchasing, Warehouse, and Export teams to ensure on-time delivery.
  • Monitor order status, proactively address issues, and communicate updates to customers.
  • Handle urgent orders and special requests, ensuring prompt execution and follow-up.
  • Provide excellent customer service by responding to inquiries and resolving concerns effectively.
  • Coordinate artwork approvals, product specifications, and customer requirements where applicable.
  • Investigate customer complaints, work with Quality teams on corrective actions, and ensure timely resolution.
  • Maintain customer files, shipping records, and other administrative documentation in line with company procedures.
  • Build strong relationships with customers and internal stakeholders to ensure high customer satisfaction and operational efficiency
  • Bacherler Degrees
  • Good at English for 4 skills: listening, speaking, reading, writing
  • 3 years experience at Customer Service
  • Customer centric
  • Outstanding communicator with the ability to establish credible relationships with multiple stakeholders
  • Works with a high level of accuracy and attention to detail
  • Focused and pro-active in approach, works with a sense of urgency, committed, follows through, meets deadlines and delivers on-time and in-line with promises.
  • Takes accountability for own performance. Works to high standards and strives for improvement.
  • Systematic, well organized, logical and systematic.
  • Kinh nghiệm: 3 Năm

Summary of facts from the official posting. View original ↗

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