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Application Support Analyst

CÔNG TY TNHH DE HEUS · Hồ Chí Minh
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Type
Full-time
Work mode
On-site
Level
Staff
Industry
Other
Salary
Thương lượng
Location
Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh

Overview

  • The Application Support Analyst provides functional support, incident resolution, and continuous improvement for business applications (ERP, MES, and domain-specific systems).
  • The role acts as a bridge between IT and business teams, ensuring smooth system operation, resolving day-to-day issues, and supporting application enhancements.
  • ACCOUNTABILITIES:
  • Application Support & Incident Handling
  • Provide Level-2 support for ERP, MES, and SLA compliance for application business applications. support tickets.
  • Troubleshoot system issues, identify root through analysis and causes, and coordinate fixes with vendors or developers.
  • Document incidents, workarounds, and resolutions to build the internal knowledge base.
  • Ensure timely ticket resolution in alignment with ITSM SLAs. Ensure compliance with IT policies, security standards, and audit requirements.
  • Support on Change, Testing & Release
  • Prepare use cases, test scripts, and perform UAT with Key Users
  • Validate changes, enhancements, and new system releases
  • Support release planning, documentation, and business communication
  • Application Maintenance & Configuration
  • Support system configuration changes based on approved requests.
  • Maintain master data or application parameters where applicable.
  • Monitor scheduled jobs, interfaces, and data flows to ensure accuracy
  • Project Participation
  • Participate in IT application projects (upgrades, rollouts, new modules).
  • Coordinate with project managers, platform specialists, vendors.
  • Support scoping, requirements, testing, and cutover activities
  • Collaboration with Key User Operating Model
  • Work closely with Key Users as the first line of functional support.
  • Provide training, documentation, and knowledge transfer to Key Users.
  • Support Key Users in UAT, release adoption, and process troubleshooting.

Benefits

Training

Summary of facts from the official posting. View original ↗

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