Junior Customer Support Officer, Call Team (Night Shift) - Up to 20 Months of Annual Salary

CÔNG TY TNHH CÔNG NGHỆ VÀ GIẢI PHÁP PHẦN MỀM CROSSIAN VIỆT NAM ·

Type

Full-time

Work mode

On-site

Level

Staff

Industry

Other

Salary

13tr - 20tr

Location

Hồ Chí Minh, Quận 1

Overview

Answer and address a high volume of incoming call inquiries related to product issues, sales policies, and order status in a professional and courteous manner
Provide exceptional levels of customer satisfaction by demonstrating patience and empathy towards customers from diverse cultures and backgrounds in the US
Identify and escalate issues to higher-level management when necessary
Meet or exceed key performance indicators for call resolution rate, customer satisfaction
Recognize low customer satisfaction call and provide constructive feedback and recommendations to agents for improvement. Alert the management team of trends in customer calls or any suspicious event
Assist supervisors/manager in projects such as call report, developing call scripts or knowledge base content. Provide input on how to improve customer experience
Bachelor's Degree or Equivalent
Proficient in English listening, verbal, and written communication skills. IELTS above 6.5 or equivalent
Junior Level: 1-3 years of experience in a call center customer service, with a minimum of 6 months of night shift experience
Have sought knowledge of customer service practices and principles
Customer relationship management experience is strongly desired
Experience with support applications like Freshdesk, Zendesk, and Teamsupport is nice to have
Ability to handle stressful situations and establish rapport with the client
Ability to present yourself and the company in a professional manner
Responsible and mature individuals only

BonusCompany tripsTraining

Summary of facts from the official posting. View original ↗

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