Operation and Customer Service Staff

CÔNG TY TNHH CIMC WETRANS (VIỆT NAM) · Hồ Chí Minh

Type

Full-time

Work mode

On-site

Level

Staff

Industry

Customer Service

Salary

Thương lượng

Location

Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh

Overview

Independently handle both Export and Import shipments including booking arrangement, documentation, coordination with carriers/agents, and shipment monitoring in compliance with company SOPs and external regulations.
Receive booking requests and shipment information from customers, overseas agents, and sales team; arrange bookings with carriers/airlines/co-loaders/oversea agents and process the shipping with related parties.
Prepare, check, and issue all required shipping documents (B/L, AMS/ACI/ISF filing, pre-alert, import E-manifest, Arrival Notice, D/O release, etc.) to complete the import and export process.
Closely follow shipment and transportation progress, coordinate with related parties to ensure smooth handling, resolve operational issues promptly, and provide timely updates.
Issue Debit Notes to customers/agents and arrange payments to carriers, airlines, and service providers promptly.
Have good knowledge of service offerings to provide the best support to customers.
Maintain accurate system data.
Handle operational problems, customer escalations, and report irregularities promptly to the Manager.
Perform other tasks assigned by the Manager.

Summary of facts from the official posting. View original ↗

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