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← Công Ty TNHH Century Distribution Systems (Việt Nam)

Manager, Operations Compliance (SEA Origins)

Công Ty TNHH Century Distribution Systems (Việt Nam) · Hồ Chí Minh
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Type
Full-time
Work mode
On-site
Level
Manager
Industry
Other
Salary
Thương lượng
Location
Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh

Overview

  • Role Purpose:
  • SEA Origin Operations Support
  • Resolve enquiries from SEA Origin offices promptly and accurately.
  • Ensure SEA Origin offices meet customer service-level agreements (SLAs) and operational requirements.
  • Communicate customer instructions and SOP changes clearly to SEA Origin offices, confirm understanding, and follow up to ensure consistent implementation.
  • Monitor daily operational reports, including AMS, VGM, SA, documentation and other relevant reports.
  • Monitor ISF data integrity and ensure filing is completed by the required cut-off time.
  • Follow up on overdue vendor invoices with SEA Origin offices.
  • Maintain accurate SEA Origin profiles, including contact lists, local office information, and warehouse details and facilities.
  • Follow up with SEA Origin offices to ensure mother-vessel schedules are updated accurately and promptly in VMS.
  • Problem Solving and Continuous Improvement
  • Investigate operational exceptions, identify root causes, and implement practical corrective actions. This is a critical requirement of the role.
  • Ask relevant questions, verify facts, and validate data before reaching conclusions or communicating decisions.
  • Proactively identify risks, process gaps, recurring issues, and improvement opportunities.
  • Escalate material risks promptly, supported by facts, impact assessment, and recommended actions.
  • Drive issues to closure with clear ownership, momentum, and timely follow-up.
  • Performance and Administration Management
  • Maintain a thorough working knowledge of customer SOPs and adapt quickly to changes or new instructions.
  • Conduct monthly performance and KPI reviews with SEA Origin offices.
  • Validate operational reports and performance data for accuracy and completeness.
  • Ensure assigned team tasks and follow-up actions are completed on time.
  • Prepare concise updates, findings, and recommendations for management and relevant stakeholders.
  • Communication and Regional Coordination
  • Maintain effective communication within the team, with other departments, and across SEA Origin offices.
  • Ensure SEA Origin offices understand and follow customer instructions, company standards, agreed processes, and required timelines.
  • Coordinate across multiple stakeholders to resolve issues and align on corrective actions.
  • Listen to Origin concerns, clarify requirements, and support practical resolution while maintaining accountability.
  • Communicate professionally, clearly, and respectfully in written, verbal, and virtual interactions.
  • Regional Office Support and Travel
  • Travel to SEA offices as required for operational reviews, process alignment, training, issue resolution, performance discussions, and implementation support.
  • Conduct on-site reviews, verify actual practices against documented requirements, and follow up on agreed actions.
  • Support regional initiatives and help drive consistent execution across SEA locations.
  • Team Support and Customer Service
  • Prioritize workload according to operational risk, customer impact, and urgency.
  • Provide backup support for colleagues during leave or peak workload periods.
  • Deliver professional and responsive customer service.
  • Perform other duties or projects assigned by the Manager.

Benefits

Training

Summary of facts from the official posting. View original ↗

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