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← Công Ty TNHH Airspeed Manufacturing Việt Nam

Customer Service Staff

Công Ty TNHH Airspeed Manufacturing Việt Nam ·
Apply on official site ↗
Type
Full-time
Work mode
On-site
Level
Staff
Industry
Customer Service
Salary
Thương lượng
Location
Long An, Huyện Cần Giuộc

Overview

  • Provide the best service to all customers. Always answer questions and resolve customer requests quickly and efficiently.
  • Responsible for following orders from existing and retail customers, receive and process orders of new customers in
  • Ensure orders received from sales management are placed in time, delivery is strictly committed to customers.
  • Sending orders to the planning department and delivery instructions to the distribution center/factory.
  • Coordinate with QA to quickly handle complaints (provided wrong, damaged goods...).
  • Work with Imp-Exp department or shipping partner to carry out Imp-Exp procedure and deliver to customers.
  • Coordinate other departments (Purchase Department, Planning Department, Factory, Communication Department..) to
  • Supporting the Sales Department on new projects and internal requirements.
  • Other work under the guidance of the management.
  • Graduate from university Import and export, Business Administration, Economics and related fields.
  • Experience: From 01-06 years of experience in Customer Service, Customer Care, Sales Administration, or a related position, preferably in a manufacturing or trading company
  • Foreign Language: Proficient in English, both written and spoken. Chinese proficiency is an advantage.
  • Computer Skills: Proficient in Microsoft Office, especially Excel, Word, and Outlook.
  • Communication Skills: Good communication, interpersonal, and customer relationship management skills.
  • Problem-Solving Skills: Ability to handle customer inquiries, complaints, and issues effectively and professionally.
  • Coordination Skills: Ability to coordinate effectively with internal departments such as Sales, Planning, Production, Warehouse, Quality, and Logistics to ensure timely customer support.
  • Working Skills: Good organizational skills, attention to detail, and ability to manage multiple tasks and priorities.
  • Attitude: Customer-oriented, proactive, responsible, and able to work independently as well as in a team.

Summary of facts from the official posting. View original ↗

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