← CÔNG TY TNHH AD ASTRA
Follow-Up Customer Service (Night Shift) - Salary Up To $2000
CÔNG TY TNHH AD ASTRA · Hồ Chí Minh
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Type
Full-time
Work mode
On-site
Level
Staff
Industry
Customer Service
Salary
15tr - 20tr
Location
Thành phố Hồ Chí Minh, Hồ Chí Minh
Overview
- Collect documents from clients.
- Constantly follow up with clients and lenders about the status of the loan, making sure the loan is closed properly and on time.
- Identify any potential issues with the loan application and address them in a timely manner.
- Working hours: 9PM - 6AM (Night shift) from Monday to Friday.
- Follow-Up with Borrowers for Documents: This involves regularly communicating with borrowers to obtain necessary documentation required for the mortgage process. IT's crucial to ensure that all documents are collected in a timely manner to avoid delays in loan processing
- Assist Loan Officers in Calculating Income: This task requires a good understanding of finance and accounting. The role includes helping loan officers in determining the income of borrowers, which is a critical factor in the mortgage approval process.
- Assist Loan Officers on Their Tasks: General assistance to loan officers may include a range of tasks such as scheduling appointments, answering client queries, preparing paperwork, and ensuring that all loan officers’ tasks are carried out efficiently.
- Follow-Up with Borrowers on Home Searching Process: In this role, you might also be involved in the home search process, keeping in touch with borrowers about their home search, and providing assistance or advice as needed.
- Document Processing (e.g., Converting Image to PDF): This involves handling and processing various documents related to mortgage applications. Tasks may include converting images to PDFs, organizing documents for easy access, and ensuring all paperwork is completed correctly.
- Overall, the position requires strong communication skills, attention to detail, and a good understanding of the mortgage process. Proficiency in document management and basic financial calculations is also important.
- Must be able to work nightshift
- Fluent in spoken and written English is a MUST. Pre-employment English test for candidates at the time of the interview.
- University/College graduated.
- At least 1 year of experience working in customer service.
- Basic Microsoft Word and Excel skills.
- Able to work under a challenging and high-pressure environment.
- Submit thorough work that you have double-checked for quality and consistency.
- Honest, polite, and fair to others.
Summary of facts from the official posting. View original ↗
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