Remote Customer Experience Specialist (Philippines)

Công Ty TNHH Active Research ·

Type

Full-time

Work mode

On-site

Level

Staff

Industry

Other

Salary

Thương lượng

Location

Quốc tế, Quốc tế

Overview

Build and maintain a strong understanding of all Aviron products, support channels
and company policies and terms
Serve as the first point of contact for customer inquiries across live chat, phone, email
and social media
Resolve customer issues with empathy, clarity, and efficiency, escalating or routing
technical issues to the Tech Support team when appropriate
Process orders, cancellations, returns, and verify customer account information as
needed
Submit and manage shipping claims and delivery-related escalations when deliveries
do not go as planned
Identify recurring customer issues, gaps, or inefficiencies and proactively share
feedback to help improve support processes, tools, and the overall customer
experience
Educate prospective members on Aviron hardware and software features through live
video product demos
Support cross-functional and ad hoc projects as needed

Summary of facts from the official posting. View original ↗

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