Senior IT Business Analyst (LOS, CRM System)

Kỹ năng: Business Analyst, Core Banking, CRM

• Analyze feasibility, define project scope, and identify associated risks.
• Requirement Modeling & Documentation
• Develop URD, SRS, Use Cases, and User Stories documents.
• Describe detailed business requirements and solutions for discussion with stakeholders.
• Propose Solutions
• Design optimal solutions and processes aligned with business objectives.
• Ensure compatibility with system architecture (Microservices, APIs, LOS, CRM, Core…).
• Coordinate Implementation
• Work with Dev, QA, UI/UX, and Project Manager during development.
• Support progress tracking, testing, and functional acceptance.
• Manage Risks & Issues
• Identify issues arising during implementation.
• Propose solutions and risk mitigation measures.
• Report promptly to management and stakeholders.
• Report Progress: Regularly update work status, documentation, and approval requests to PMO/PM and relevant parties.
• Bachelor's degree in Information Technology, Information Systems, Finance – Banking, Economics, or related fields.
• Minimum 2–3 years of BA experience in fintech/ lending solutions, CRM, LOS/Core Banking/ securities or similar business systems.
• In-depth understanding of financial and banking processes: lending, credit approval, CRM, product management.
• Goot at English.
• Proficient in analytical and modeling techniques: Use Cases, BPMN/Flowchart, User Stories, SRS/BRD/URD.
• Strong teamwork skills, multi-departmental collaboration (business & tech), logical thinking and problem-solving abilities.