Customer Service Manager (Building) - Quản Lý Dịch Vụ Khách Hàng Tòa Nhà

Công Ty Cổ Phần Tập Đoàn Masterise · Hà Nội

Type

Full-time

Work mode

On-site

Level

Manager

Industry

Customer Service

Salary

Thương lượng

Location

Hà Nội, Hà Nội, Hà Nội

Overview

Operations & Staff Management: Manage daily operations, work schedules, shift coverages, and staff performance; uphold service and grooming standards.
Resident & Customer Services: Supervise resident profiles, facility bookings, temporary residence, and utility transfers; resolve inquiries and complaints swiftly.
Service Quality & Communication: Monitor CS communications, approve resident notices, and coordinate with Security, Engineering, and Housekeeping teams.
HR & Administration: Support recruitment and training; manage delivery records, lost & found, and project system data.
Reporting & Contingency: Prepare monthly operational reports, assist with budgeting, handle emergencies, and perform tasks assigned by the Property Manager.

Training

Summary of facts from the official posting. View original ↗

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