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Voice of Staff (VOS) Specialist

CÔNG TY CỔ PHẦN MAISON RETAIL MANAGEMENT INTERNATIONAL ·
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Type
Full-time
Work mode
On-site
Level
Staff
Industry
Other
Salary
15tr - 18tr
Location
Hồ Chí Minh, Quận 8

Overview

  • Understand the employee experience and turn employee voice into meaningful insights and improvement opportunities.
  • Connect employee perspectives with business and operational context to identify key experience gaps and understand their underlying causes.
  • Work with relevant stakeholders to drive meaningful improvements that strengthen employee experience and contribute to store service performance and conversion.
  • Employee Listening & Voice of Staff
  • Coordinate and execute Voice of Staff and Employee Listening activities across stores and Head Office through surveys, feedback channels, interviews, and targeted engagement activities.
  • Identify key employee experience themes, pain points, and emerging trends from both quantitative and qualitative feedback.
  • Develop a clear understanding of what employee experience is, why employees experience it, and which factors matter most to their experience.
  • Employee Experience Insight
  • Translate employee feedback and data into actionable insights on the key people and operational factors affecting employee and customer experience.
  • Connect employee experience with store operations and Customer Experience, identifying opportunities where employee experience can influence customer-facing outcomes and store performance.
  • Provide clear findings and recommendations to support management and relevant stakeholders in making informed decisions.
  • Experience Improvement & Engagement
  • Work cross-functionally with HR, Retail Operations, Brand, and CX to address key employee experience opportunities.
  • Support initiatives that strengthen employee engagement, recognition, and customer-centric culture.
  • Contribute employee insights to CX improvement, internal engagement, and innovation initiatives.
  • Follow through on agreed improvement actions and assess whether they address the identified experience gaps and contribute to development of employee experience and operation performance.
  • VOS Operations, Data & Continuous Improvement
  • Maintain effective VOS reporting, dashboards, and visibility of key Employee Experience trends.
  • Ensure employee insights and actions are properly tracked and followed through.
  • Continuously improve the VOS listening and insight process, including opportunities for automation and reducing manual activities.
  • Support relevant CX / Employee Experience projects and management priorities.

Requirements

  • Bachelor's degree in Business Administration, Human Resources, Marketing, Customer Experience, Psychology, or related fields.
  • Experience in retail, multi-store, or frontline environments is strongly preferred.
  • Willingness to visit stores and engage directly with frontline employees when required.
  • Strong analytical and problem-solving skills, with the ability to turn feedback and data into actionable insights and improvements.
  • Strong communication and stakeholder collaboration skills, with the ability to work across different functions.
  • Able to communicate and work effectively in English in a professional environment.
  • Kinh nghiệm: 2 Năm

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