Team Leader, IT Service Operations (Helpdesk)

Công ty Cổ Phần Hạ Tầng Hàng Không Masterise · Bắc Ninh

Type

Full-time

Work mode

On-site

Level

Team Leader

Industry

IT - Software

Salary

Thương lượng

Location

Bắc Ninh, Bắc Ninh, Bắc Ninh

Overview

Lead IT Service Desk operations and ensure incident/request resolution within SLA.
Provide VIP/VVIP technology support for executives, government users, terminal operators, and special events.
Manage onboarding, offboarding, joiner/mover/leaver processes including account provisioning, access requests, and device setup.
Provide daily operational support for IT, OT and ICT systems including network, WiFi, CCTV, ACS, BMS, meeting room systems, IPTV, telephony, and collaboration tools.
Act as Level 1 Support for ERP and business applications including user support, access management, issue triage, and vendor escalation.
Manage workplace technology readiness, meeting rooms, VIP lounges, and operational workstations.
Manage IT assets, endpoint inventory, and device lifecycle activities.
Administer ITSM platforms (Jira Service Management / ServiceNow...), workflows, approvals, and service catalogs.
Manage Intune, MDM, software deployment, endpoint compliance, and policy administration.
Develop operational automation using Power Automate, Power Apps, Forms, and scripting tools.
Build operational dashboards, service reports, and KPI tracking to improve service quality and efficiency.

Summary of facts from the official posting. View original ↗

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