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Deputy Manager of Customer Service

CÔNG TY CỔ PHẦN GIẶT ỦI XANH · Hồ Chí Minh
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Type
Full-time
Work mode
On-site
Level
Manager
Industry
Customer Service
Salary
Thương lượng
Location
Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh

Overview

  • Operations Management:
  • Develop delivery plans and schedules for hospitals and partners.
  • Assign tasks and supervise delivery staff.
  • Ensure the collection of soiled linen and delivery of clean linen strictly adhere to procedures and schedules.
  • Process Control:
  • Supervise the counting, sorting, and processing of laundry items at delivery points.
  • Monitor and resolve issues promptly, including shortages, missing items, or damage.
  • Inspect packaging quality, transport conditions, and linen status prior to delivery.
  • Staff and Asset Management:
  • Manage transport carts, vehicles, and supporting tools at hospital sites.
  • Train and onboard new employees on delivery protocols.
  • Propose additional manpower and working supplies as needed.
  • Feedback & Query Resolution:
  • Receive feedback and inquiries from hospitals/partners regarding laundry service quality.
  • Analyze root causes and collaborate with relevant departments to provide solutions.
  • Report and propose process improvements to enhance customer satisfaction.
  • Manage contracts and agreed service level terms:
  • Monitor the execution progress of service contract terms.
  • Ensure the quality and volume of services provided meet commitments.
  • Coordinate with departments to accommodate ad-hoc requests from hospitals.
  • Build and maintain customer relationships:
  • Maintain good relationships with linen store managers and relevant hospital departments.
  • Conduct regular and ad-hoc meetings to discuss service quality.
  • Collect and analyze customer feedback to drive service improvements.
  • Internal management and reporting:
  • Prepare periodic reports on customer service operations and propose improvement solutions.
  • Coordinate with delivery, production departments, and the board of directors to resolve arising issues.
  • Organize training and guidance for customer service staff on communication and conflict resolution skills.

Benefits

Training

Summary of facts from the official posting. View original ↗

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