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← CÔNG TY CỔ PHẦN DƯỢC PHẨM FPT LONG CHÂU

Product Operations (Platform/Omnichannel)

CÔNG TY CỔ PHẦN DƯỢC PHẨM FPT LONG CHÂU ·
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Type
Full-time
Work mode
On-site
Level
Staff
Industry
Other
Salary
Thương lượng
Location
Hồ Chí Minh, Quận 7

Overview

  • System Operations & Monitoring
  • Operate and monitor E-commerce and Omnichannel systems (Website, App, CRM, Contact Center, Marketplace integrations)
  • Track system performance, proactively detect and resolve issues to ensure SLA compliance
  • Analyze system logs, user flows, and operational data to identify issues and risks
  • Product Operations & Optimization
  • Translate business needs and operational issues into product requirements
  • Work closely with Product/Tech teams to improve system features and user experience
  • Identify bottlenecks in order flow, customer journey, and system processes; propose solutions
  • Cross-functional Coordination
  • Act as a bridge between Business (E-commerce, CS, Marketing) and Product/Tech teams
  • Collaborate with stakeholders to ensure alignment in system improvements and operations
  • Support internal teams in resolving system-related issues
  • Projects & System Integration
  • Participate in system integration projects (OMS, CRM, payment, logistics, APIs)
  • Support UAT testing, rollout, and post-launch monitoring
  • Track project timelines and ensure on-time delivery
  • Data Analysis & Continuous Improvement
  • Analyze operational data (orders, system performance, customer behavior)
  • Build reports and dashboards to support decision-making
  • Continuously optimize workflows to improve efficiency and customer experience
  • Bachelor’s degree in Information Systems, Business, E-commerce, or related fields
  • 1-3 years of experience in Product Operations / System Operations / E-commerce Operations
  • Strong understanding of E-commerce operations and system flows (OMS, CRM, order lifecycle)
  • Experience working with cross-functional teams (Business, Product, Tech)
  • Strong analytical thinking and problem-solving skills
  • Experience in system integration, UAT, or working with vendors is a plus
  • Familiar with data tools (Excel, Power BI, Google Analytics; SQL is a plus)
  • Good English reading skills

Summary of facts from the official posting. View original ↗

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