← Concentrix
Trainer - Customer Service (Japanese Speaking)
Concentrix · Hồ Chí Minh
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Type
Full-time
Work mode
On-site
Level
Staff
Industry
Customer Service
Salary
Thương lượng
Location
Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh
Overview
- 5 days/week
- 7AM - 7PM
- 9 hours/day (8 working hours + 1-hour break)
- Rotating shifts
- Responsible for day-to-day functional direction of agents within the program
- training classroom environment, including student progress monitoring for the
- duration of training, providing coaching and developmental feedback and readiness recommendations
- Utilize effective presentation and facilitation skills including creative training
- techniques and adult/accelerated learning techniques using a variety of training
- delivery modalities in a classroom environment
- Prepare and present training materials through classroom learning, hands-on
- demonstrations, and supporting activities
- Accountable for achieving individual training performance metrics
- Support and partner with Operations to transition agents from training to
- production environment, ensuring competency levels meet business needs (where required)
- Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations
- Ensure effective, consistent communication with managers, peers, and other
- resource groups, including day-to-day informal interaction with clients
- May support Instructional Design team in designing and developing training
- materials for various instructional delivery methods including computer-based
- training, interactive, classroom training, and written job aids
- Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation
- Recommend curriculum modifications to Training Manager/Supervisor based on internal customer feedback and/or Training Needs Analysis
- Participate and contribute to continuous learning culture by maintaining
- engagement on change management, product and services releases, policies
- processes, and procedures
Benefits
BonusTraining
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