← Cloudteam

Business Analyst -BA Shopify/ eCommerce/ ERP/CRM/ PIM

Cloudteam · Hồ Chí Minh

Type

Full-time

Work mode

On-site

Level

Staff

Industry

Other

Salary

Thương lượng

Location

Not Available, Hồ Chí Minh, Hồ Chí Minh

Overview

Participate in the implementation and operation of Shopify and Shopify Plus B2C eCommerce platforms for luxury and global brands in Vietnam and the APAC region.
Work with customers, regional business teams and technical teams to gather requirements, define solutions and support project delivery.
Translate eCommerce business needs into clear functional requirements, process flows and user stories.
Support integrations between Shopify and enterprise systems such as PIM, CRM, CDP, ERP, POS, payment, logistics, loyalty and electronic invoicing.
Work directly with customers, business users to gather, analyze and clarify requirements.
Analyze B2C processes covering product catalog, pricing, promotion, customer accounts, checkout, payment, orders, fulfillment, returns and refunds.
Prepare project documentation, including requirements, user stories, process flows, and gap analysis.
Coordinate with developers, QA engineers and integration teams throughout design, development and implementation.
Prepare functional test cases and coordinate system testing, UAT, go-live and post-launch support.
Support user training, operational handover, and ongoing eCommerce operations when required.
Monitor business issues after launch and coordinate clarification and resolution with relevant teams.
Your Skills and Experience

Minimum 2 years of experience as a Business Analyst, eCommerce Business Analyst or in a similar role.
Experience participating in Shopify or Shopify Plus projects is required.
Hands-on experience participating in at least one eCommerce implementation, migration or major enhancement project.
Good understanding of B2C eCommerce processes, including catalog, pricing, promotions, checkout, payment, order management, fulfillment, returns and refunds.
Strong skills in requirement gathering, process analysis, user stories, functional documentation and acceptance criteria.
Hands-on experience with at least two types of integrations involving ERP, PIM, CRM, POS, payment gateways, logistics, loyalty or electronic invoicing systems.
Good understanding of APIs, webhooks, JSON, authentication and common system integration concepts
Experience with testing, UAT, go-live and post-launch support.
Experience working with luxury, retail, consumer goods, global brands or APAC projects is preferred.
Good English communication skills and ability to work with customers, business users and technical teams
Why You'll Love Working Here

Competitive salary and benefits package, including a guaranteed 13th-month salary.
Company trip annually.
Dynamic and innovative working environment with professional colleagues.
Opportunities for professional growth and exposure to enterprise technology platforms and global business practices.
Comfortable workplace with free parking, coffee, snacks.
Company-sponsored training programs and professional certifications.
Onsite working environment at the company office in District 7, Ho Chi Minh City.

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