Call Center Officer

British University Vietnam (Buv) · Hà Nội

Type

Full-time

Work mode

On-site

Level

Staff

Industry

Customer Service

Salary

Thương lượng

Location

Hà Nội, Hà Nội, Hà Nội

Overview

Conduct intensive outbound calls to potential clients from the assigned database to introduce BUV programs and provide basic consultation.
Verify and update customer information accurately in the system.
Assess customer’s potential to drive information to sales for further follow up where applicable.
Follow up on customer inquiries, appointments, events status.
Conduct one-on-one consultations regarding BUV information and study pathways for students in grades 10, and 11.
Conduct CSAT calls for new applications and withdrawals.
Follow up and maintain engagement with application from previous years.

Summary of facts from the official posting. View original ↗

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