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System Implementation Specialist
Ben Line Vietnam · Hồ Chí Minh
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Type
Full-time
Work mode
On-site
Level
Staff
Industry
Other
Salary
Thương lượng
Location
Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh
Overview
- Understand Workflows, System Concept, and User Requirements
- Understand the existing workflow within the departments within IL team
- Act as the liaison between the development team and end-users to ensure system requirements are met.
- Gain a deep understanding of the system's requirements, particularly the concept behind the functionalities and system process design.
- System Development & Testing
- Work closely with system developers to finalize and enhance system features.
- Conduct rigorous verification and testing of system functions to ensure quality and accuracy
- Oversee and Support System Implementation
- Coordinate deployment activities to ensure a smooth transition from development to live operations.
- Monitor system performance, address technical challenges, and facilitate issue resolution.
- Conduct User Training
- Develop training materials and conduct workshops to familiarise users with system functionalities.
- Provide structured onboarding support to ensure users can effectively navigate and utilise the system.
- Documentation & Workflow Management
- Document workflows, system functionalities, and standard operating procedures.
- Develop user manuals and training materials for system adoption.
- Ensure User Success
- Serve as the primary support for users post-implementation, addressing concerns and gathering feedback for continuous improvement.
- Act as the first point of contact for system-related enquiries, escalating technical issues when necessary.
- System Administration & Monitoring
- Manage system configurations, user access, and overall system administration.
- Monitor system usage, troubleshoot issues, and provide first-level support.
- Generate operational and usage reports for management.
- Continuous Improvement & Reporting
- Gather user feedback and work with developers to enhance the system.
- Identify opportunities for optimization and ensure continuous system improvements.
- Prepare and present system performance reports to management.
- Leverage Data for Business Insights
- Analyse system data to extract valuable insights into user behaviour, operational efficiency, and business performance.
- Generate reports to support data-driven decision-making and continuous system improvement.
Benefits
Training
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