Senior Customer Service Manager, Mainland South East Asia (MSEA) - Chinese & English Speaking

Avery Dennison Vietnam · Hồ Chí Minh

Type

Full-time

Work mode

On-site

Level

Manager

Industry

Customer Service

Salary

Thương lượng

Location

Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh

Overview

Oversee and ensure smooth operations across CS teams
Translate business strategy into actionable service plans and performance targets
Drive continuous improvement in order management, fulfillment accuracy, and customer communication
Partner with Sales, Planning, Logistics, Quality, and Operations to ensure seamless order-to-delivery execution.
Drive initiatives that improve customer journey touchpoints from order entry to invoicing
Ensure consistent application of policies, procedures, and service standards across CS teams.
Manage service capacity and resources to meet fluctuating demand and seasonal peaks
Lead regular service review meetings with key commercial or production counterparts to address pain points.
Represent Customer Service in customer business reviews ensuring voice of customer (VOC) is heard internally
Leverage data and VOC insights to anticipate customer needs and improve service models.
Benchmark performance across teams and regions to share best practices
Build a talent pipeline and succession plan for key CS roles

Summary of facts from the official posting. View original ↗

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