← ASICS Vietnam Limited Liability Company
E-Commerce Executive
ASICS Vietnam Limited Liability Company · Hồ Chí Minh
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Type
Full-time
Work mode
On-site
Level
Staff
Industry
Other
Salary
Thương lượng
Location
Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh
Overview
- Manage day-to-day operations across the ASICS e-commerce website and marketplace platforms (Shopee, Lazada, TikTok Shop, etc.) to ensure seamless business operations and an excellent customer experience.
- Perform regular website and marketplace quality checks to ensure product information, pricing, promotions and content are accurate and functioning properly.
- Plan, coordinate and execute e-commerce campaigns, promotional activities and seasonal launches in collaboration with Marketing and Regional teams.
- Maintain accurate online merchandising, including product listings, pricing, product information, images, promotional content and website updates to ensure brand consistency and commercial effectiveness.
- Monitor online sales performance and key business metrics, identify opportunities to improve traffic, conversion, Average Order Value (AOV) and overall commercial performance.
- Monitor inventory availability and work with relevant stakeholders to minimise stock issues, order cancellations and customer complaints.
- Build and maintain strong working relationships with marketplace partners to support business growth, campaign execution and new business opportunities.
- Work closely with IT teams, system vendors and developers to troubleshoot website issues, implement system enhancements and support new digital initiatives.
- Collaborate with the Finance team to support sales reconciliation, payment verification and operational reporting.
- Monitor customer feedback and service quality, resolve escalated customer issues and continuously improve the online customer journey.
- Prepare daily, weekly and monthly sales and operational reports, providing data analysis and actionable business insights to support decision-making.
- Identify operational improvement opportunities and participate in cross-functional projects to enhance business efficiency and digital capabilities.
- Perform other duties and projects assigned by the DTC Manager.
Benefits
Stock options / ESOP
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