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← ASIAN TRAILS - CÔNG TY TNHH DU LỊCH ĐƯỜNG MÒN CHÂU Á

Travel Consultant | French speaking market

ASIAN TRAILS - CÔNG TY TNHH DU LỊCH ĐƯỜNG MÒN CHÂU Á ·
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Type
Full-time
Work mode
On-site
Level
Staff
Industry
Other
Salary
Thương lượng
Location
Hồ Chí Minh, Quận Bình Thạnh

Overview

  • Taking care of daily requests/ bookings from your agent, which are assigned by Market/ Department Manager
  • Create and maintain an excellent relationship with our customers/agents while quoting their request, consulting them on product services as well as mange their bookings accordingly
  • Responsible for creating and maintaining an excellent customer’s relationship. Ensure smooth communication and cooperation with customers/agents
  • Consulting customers/agents on products and services as well as giving them quotations accordingly
  • Follow up with customers/agents in order to get final feedback/confirmation following our offer, optimize materialization of quotation
  • Enquiries must be responded within 24 hours to a maximum of 48 hours (24hrs turnaround time is priority)
  • Manage bookings and requests from online and offline agents as assigned by the Market/ Department Manager
  • Liaising with customers/agents to understand the requirements and anticipate on this in collaboration with all relevant departments
  • Coordinate with other departments to ensure all services are booked and ready for your booking
  • Understand the price structure, responsible the accuracy of data upload into system
  • Using properly our reservation system (create itinerary, quoting, sending offer to customers/agents, create pro forma invoice/ invoice …)
  • Follow up the payment with agents/ suppliers in cooperation with the accounting department
  • Verify and supervise that all files include complete confirmations from all hotels and suppliers, and our final confirmation to agent
  • Report regularly on any issues, problems and complaints from agents/customers to your Market/ Department Manager
  • In case of complaints, be aware and follow the internal communication – flow system for complaints
  • Make sure out of e-mail replies are set up for team members on leaves. And daily e-mail/tasks are taken care of by other staff in case of sickness/leave
  • Note: this description includes the mentioned duties/extended duties can be extending during assignment.
  • Job requirements: (i.e. education, work experience, skills, attitude)
  • Minimum 1 years working in tourism, preferably in inbound (international)
  • Excellent communication skills in French speaking market (writing & oral), any additional spoken language is an advantage
  • Mature and experienced in negotiation & commercial thinking
  • Able to work both independent and as part of a team
  • Advanced computer skills: Microsoft office applications (excel, word) email (outlook), ability to adapt quickly to new IT programs/environments
  • Ability to work under high work load pressure

Benefits

  • Attractive Income Negotiable
  • Stable job. Friendly, professional working environment
  • Colleagues friendly and helpful
  • Health insurance and social insurance
Company trips

Summary of facts from the official posting. View original ↗

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