Junior Service Executive

ARQUE CENTRE CO., LTD · Hồ Chí Minh

Type

Full-time

Work mode

On-site

Level

Staff

Industry

Other

Salary

Thương lượng

Location

Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh

Overview

The Junior Service Executive supports the daily operation of the serviced office and provides professional customer service to members, visitors, and guests. The role is responsible for front-desk support, meeting room preparation, administrative tasks, customer request coordination, and maintaining a welcoming and professional workplace environment.
Welcome members, visitors, and guests in a professional and friendly manner.
Handle incoming calls, emails, mail, courier services, and general customer enquiries.
Support new client onboarding, office handover, move-in, and move-out procedures.
Prepare offices, meeting rooms, and shared areas before customer use.
Assist customers with meeting room bookings, access cards, printing, internet, and other office services.
Receive and follow up on customer requests and complaints, escalating complex matters to the supervisor when necessary.
Coordinate with cleaning, security, maintenance, IT, and other service providers.
Monitor office supplies, pantry items, and operational inventory.
Maintain customer information, service records, checklists, and operational documents.
Support community events, customer engagement activities, and internal events.
Assist in preparing daily, weekly, and monthly operational reports.
Ensure that the reception area, meeting rooms, and common areas are clean, organized, and ready for use.
Perform other duties assigned by the Senior Service Executive or Operations Manager.

Summary of facts from the official posting. View original ↗

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